Patrick Michael

IT Help Desk Technician

• Managed and resolved help desk tickets, consistently exceeding metrics for call volume, handle time, 1st call resolution, and transfer rate.
• Provided virtual technical assistance and onboarding support to new staff and administrative users.
• FedRamp Certified in compliance and security protocols for government cloud products.
• Performed scheduled updates and maintenance on Server and User databases.
• Identified and resolved software engineering related issues, collaborating directly with programmers and developers.
• Served as the team liaison with website developers, communicating emerging issues and user feedback.

Owner, Consultant, Lead IT Technician

• Oversaw all core strategies, product roadmap, operations, marketing, and computer repair services as the company owner.
• Responsible for the installation, configuration, and maintenance of client hardware and software, ensuring compliance with guidelines.
• Advised residential and business computer users on system best practices, security, and upgrades.
• Performed component-based repairs on laptops, desktops, and mobile devices.

Electrical Engineering Technician

• Built prototype circuits based on Bill of Materials (BOM) and schematics, and conducted testing on new circuit prototypes.
• Collaborated closely with Electrical and Mechanical Engineers to create specialized test beds for new circuits.
• Ensured circuits met strict industry standards, including SAE J595 for photometric performance and SAE J578 for color specifications.